Who we are

Our website address is: https://dabal.org

  1. INTRODUCTION

1.1. We are a charity that supports deaf and blind children in Sri Lanka (a UK registered charity – Reg 1123487) operating under the name of Deaf and Blind Aid Lanka. Our purpose is to help improve the quality of life for many deaf and blind children in Sri Lanka who attend rural schools lacking funds. They need our support to improve the facilities and infrastructure. Your support (including fundraising, donating, taking part in our campaigns/events, or being a funded partner) enables us to work toward achieving our purpose. When you support us and we engage with you, we will often receive your personal information (for example, your name, address, and email address).

1.2. We recognize the trust you place in us when you share your personal information with us. We are committed to operating with openness, honesty, and transparency.

1.3. In this notice, we provide you with details of the personal information we collect when we engage with you, how we will use and look after your personal information, your privacy rights, and how the law protects you.

1.4. This privacy notice is provided in a layered format so you can click through to the specific areas set out below.

  1. WHO WE ARE

2.1. A charity called DABAL – Deaf and Blind Aid Lanka, is a registered charity in the United Kingdom (charity number: 1123487).

2.2. We are responsible for looking after your personal information.

2.3. If you have any questions about this privacy notice, including any requests to exercise your rights, please contact us using the address below.

  1. CONTACT DETAILS

3.1. Our full details if you wish to contact us are:

3.2. Full name of legal entity: Deaf and Blind Aid Lanka – DABAL

3.3. Email address: info@dabal.org

3.4. Postal address: 47 Empire Rd, Perivale, Greenford, UB6 7EH, United Kingdom.

3.5. Telephone number: +44 (0) 1883 336647

  1. PLEASE INFORM US OF CHANGES TO YOUR PERSONAL INFORMATION

4.1. It is important that the personal information we hold about you is accurate and current. You can update your details by emailing info@dabal.org or by posting a letter to the above address to provide an update if your personal information changes.

  1. THE TYPES OF PERSONAL INFORMATION WE COLLECT ABOUT YOU

5.1. Personal information is any information relating to an identified or identifiable individual. We may collect, use, store, and transfer different kinds of personal information about you when we engage with you, including:

5.1.1. Identity information, including your name, address, telephone numbers, and email address.

5.1.2. Donation/Transaction information, including details about donations you have made and payments to and from you.

5.1.3. Information about your organization and its employees and stakeholders, including, where applicable, your directors, trustees, office addresses, email addresses, phone numbers, and bank details. In some cases, we may need further details such as the date of birth or home address of key persons. If we request further details of beneficiaries or volunteers, we will discuss this with you and ensure that this is obtained in accordance with any safeguarding concerns and data protection laws.

5.1.4. We do not generally collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). If we do collect such data (for example, to ensure equity, diversity, and inclusion among our supporters, contributors, and talent), we will strive to collect this in a way where the information you provide is anonymous. There may be occasions where we collect a limited amount of health information (for example, if you take part in any event that requires physical activity, we may ask for certain medical information to ensure you can safely participate in the event). We will only collect such health information where we have your explicit consent, or an exception applies under data protection laws.

  1. HOW WE COLLECT YOUR PERSONAL INFORMATION

6.1. We collect personal information in the following ways:

6.1.1. Directly from you – this includes where you donate or fundraise, sign up for one of our events.

6.1.2. Third-Party Websites – when you use our websites or otherwise engage with us, you may receive links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit as that will govern how that website will process your personal information.

  1. LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION

7.1. UK data protection laws (the Data Protection Act 2018 and the UK GDPR (which has the meaning given to it in section 3(10) (as supplemented by section 205(4)) of the Data Protection Act) require us to have a “legal basis” for processing (using) your personal data. The legal bases we rely on are:

7.1.1. Where we have your specific consent to use your personal information for a specific purpose (for example, where we contact you by email or by post).

7.1.2. Where the processing of personal information is vital or necessary to protect someone’s life.

  1. HOW WE USE YOUR PERSONAL INFORMATION

8.1. We will not sell your personal information (and we also do not buy personal information). We only wish to contact you in a way that is consistent with our relationship (how you would expect to be contacted and with materials you would expect to receive from us).

8.2. Our communications may include information about our objectives and work, the activities we fund, and the impact of your support, as well as requests for donations, fundraising, or other support. We will use your personal information to tailor and target our communications to you.

8.3. We will use your personal information:

8.3.1. To send you event emails or SMS texts where we have your consent.

8.3.2. To contact you by phone where we have your consent.

8.3.3. To send you event/AGM and fundraising communications by post (or to otherwise engage with you) based on our legitimate interests (or those of a third party). For more information on this, please see “Legitimate Interests” below.

8.3.4. For our charitable purposes (for example, where we tell stories to explain our objectives and the work we do).

8.3.5. For the provision of services or administration – this may include:

  • Dealing with donations, including communications to confirm and say thank you, for Gift Aid, or for other administrative reasons relating to your donation.
  • Managing our events.
  • Dealing with entries into competitions and prize draws and any applicable prizes.
  • Preparing reports about our work, services, and events.
  • When you contact us (for example, to ask questions).
  • If you provide any content to us.
  • Administering our websites and monitoring website use (to enable us to improve user experience).
  • Responding to your enquiries, contacts, or requests about your personal information.
  • Notifying you about changes or updates to the website, our services, or our funding processes (as applicable).
  • For internal record keeping (we will keep a record of our relationship).

  1. BUILDING OUR UNDERSTANDING
  • 1. We aim to provide you with the best and most relevant experience.
  • 1.1. We make the best use of our resources (and do not waste resources by directing our engagement activities to those who do not wish to be engaged).
  • 1.2. If you do not wish for us to build our understanding of you in this way, please email us at trustees@dabal.org to let us know.
  1. LEGITIMATE INTERESTS
  • 1. When we use our legitimate interests as the legal basis for processing your personal information, we will consider and balance any potential impact on you and your rights and freedoms before we process your personal information. We will only proceed where we believe our interests are not overridden by the impact on you. Our legitimate interests include the interests of our organization in conducting and managing our operations to enable us to give you the best service and the most secure experience, and where we believe it to be in the public interest to process your personal information. Specific examples of this include:
  • 1.1. Sending you information and marketing materials to your postal address.
  • 1.2. Analysis and profiling of our supporters.
  • 1.3. Using third-party sources to keep your postal address up to date.
  1. WE RESPECT YOUR PREFERENCES
  • 1. If you would like us to:
  • 1.1. Stop using your personal information for any of the purposes set out above and/or
  • 1.2. Stop sending you marketing materials or other communications,
  • 1.3. You can manage your preferences using our preference center.
  • 1.4. You can also unsubscribe from our communications by following the directions to ‘unsubscribe’ set out in the communication or by sending an email to do so.
  1. ENGAGEMENT PERIODS
  • 1. We will generally deem specific consent you have provided us in relation to email marketing materials to be valid for a period of 36 months from your last engagement with us. Where we rely on legitimate interest as the legal basis for contacting you (for example, by post), we may extend this period to 48 months from your last engagement with us. Engagement includes, but is not exclusive to, opening emails, making a donation, or other fundraising activity.

  1. COOKIES

13.1. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. Please see our Cookies Policy for more details.

  1. CHANGE OF PURPOSE

14.1. Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

  1. DISCLOSURES OF YOUR PERSONAL INFORMATION

15.1. We may share your personal information with the following third parties set out below:

15.1.1. Payment service providers: If you make a donation or payment on our site, cookies are used by our payment service providers (such as PayPal) to enable your visit to be identified between page loads, and to make sure that at the payment point only your specific computer can continue with payment.

15.1.2. Google Analytics: We use a service called Google Analytics which collects information about how visitors use our website. We use this information to compile reports and to help us improve the website. The information we collect includes the number of visitors to the website, where visitors have come to the website from, and the pages they visited. The information is collected and processed in a way that does not directly identify anyone. Where sites or apps have implemented Google Analytics with other Google Advertising products, like Google Ads, additional advertising identifiers may be collected. Users can opt-out of this using our cookie settings. We rely on consent as our basis for processing and only collect the analytics information if you opt-in to the use of non-essential cookies and similar technology.

15.2. We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions. Some of our partners run their operations outside of the UK and this may include countries that have different data protection laws. We will always take steps to make sure appropriate protections are in place (in accordance with UK data protection law) and that information is safeguarded. This includes ensuring the appropriate transfer mechanisms are in place, such as the relevant third-party having Binding Corporate Rules in place, entering into Standard Contractual Clauses with us, or only processing personal data in countries which are subject to an adequacy decision.

  1. CHILDREN

16.1. We will collect personal information and engage with you in accordance with this privacy notice (for example, if you set up a giving page with us). However, please note, if you are under 18, you must have your parent or guardian’s permission before you provide us with any personal information. If you are 14 or under, we will also require a parent or guardian’s email address before we engage with you and we will then contact such parent or guardian to verify that we may engage with you (and will typically then collect the parent or guardian’s personal information and not that of the child).

  1. DATA SECURITY

17.1. We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors, and other third parties on a need-to-know basis. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.

17.2. We have put in place procedures to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  1. RIGHT TO COMPLAIN

18.1. You have the right to make a complaint or raise any concerns you have that relate to our approach to your personal information to the Information Commissioner’s Office (ICO – the ICO is the UK regulatory authority for data protection issues (www.ico.org.uk)). We would appreciate it if you could please let us know if you contact the ICO. If you feel able to contact us before you contact the ICO, we will take your concerns seriously and we will work with you to resolve any issues that you have (noting that we will tell you if you should refer the issue to the ICO and that we may also need to tell the ICO).

  1. CHANGES TO THE PRIVACY NOTICE

19.1. This privacy notice was last updated in November 2024.

19.2. Please note that we may update this privacy notice from time to time and will publish any updates on our websites. If we make significant changes to this notice, we will directly inform you of these changes where reasonably practicable (for example, if we have your email address, we will email you).